![]() While Duo’s documentation mentions the SMS/texting option, UW-IT does not support this form of authentication via Duo. Note: For phone-based use of 2FA on the older OSs, Duo-generated passcodes through SMS/texting will not work. However, both Duo and UW-IT recommend using 2FA via updated/compatible device OSs and the fully updated Duo Mobile app. 8, 2024, Duo Mobile will continue to work and provide 2FA protection for those who do not or cannot update their device’s OS. Learn more in Troubles with 2FA here on IT Connect. The code will allow you to securely access UW systems for a 12-hour period. Get a temporary bypass code from the UW-IT Service Center if you run into problems with Duo Mobile.Enroll a phone number to authenticate through voice calls.Get and use a hardware token, provided through UW-IT at no charge.We provide an IT Connect FAQ link to information on setting up a new phone or tablet. ![]() Use a different device that can download the latest version of Duo Mobile.UW-IT recognizes there may be hardship situations and other reasons why you cannot update your current device’s OS there are other options, including that you can: You may wish to visit Duo’s website to read Which versions of iOS does Duo Mobile support? Apple device users, please update to iOS version 15 or newer so that you can download the latest version of Duo Mobile.You may wish to visit Duo’s website to read Which versions of Android does Duo Mobile support? Android users, please update to version 11 or newer so that you can download the latest version of Duo Mobile.8, 2024 the same issue will be true for Apple devices using iOS version 14 or earlier. What’s happening with the older operating systems?Īndroid devices using OS 10 and earlier will no longer be able to download the latest version of Duo Mobile nor receive Duo Mobile maintenance fixes and security updates, starting Feb. When you update your OS, please check that Duo Mobile updated as well, as this may not occur automatically - you may need to manually update Duo Mobile. Make sure your device’s operating system (OS) is up to date so that you can update Duo Mobile to its latest version, and so that your device can receive Duo’s security and maintenance fixes. You are securely logged in! After completing this process, you may want to log into your email from the devices you usually access to ensure you have access.Is Duo Mobile on your two-factor authentication (2FA) mobile device fully updated? How about your device’s operating system? General recommendations for the UW community With a single tap, you can either approve or deny access. After DUO is set up, when you log in to your email on a new device or a new browser session, you will receive a Duo Mobile notification on your phone.We recommend using DUO push notifications.You will then be prompted by the Plano ISD DUO setup process. Enter your username and password and press enter.If you are already logged in, you will have to logout and navigate back to On your Desktop/Laptop/Chromebook, open a web browser and navigate to.Open the App Store and download the Duo Mobile App on your phone.If you cannot access the enrollment email for any reason, you may follow the instructions outlined below: You should receive an enrollment email with instructions to enroll your mobile phone/device in Duo Security. How do I enroll my mobile phone in Duo Security?ĭuo is enabled by default for all the Plano ISD staff. Plano ISD Duo Security is the District's two-step authentication method (also known as the two-factor authentication method), designed to add an additional layer of security to protect users' email accounts and the Plano ISD Office 365 applications, including the following:Īfter users login to an application with their username and password, they will then be required to confirm their login using their personal mobile phone/device for successful login. Once an account is compromised, bad actors use it to steal sensitive data, scam others, and even open a backdoor in the network, which could lead to disruption of district operations, financial loss, and reputational loss. The risks of compromised email accounts are real. They are often stolen, phished, guessed, or hacked. We find that passwords are increasingly easy to compromise. With the rise of cyber threats, the District is constantly looking to improve its security posture. What is Plano ISD Duo Security and why do I need it? Community Engagement & Strategic Partnerships.Assessment, Research & Program Evaluation. ![]()
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